FAQs
Frequently Asked Questions (FAQs)
1. What is HOCL, and why is it in your spray?
Hypochlorous Acid (HOCL) is a molecule naturally produced by your body to support skin healing and fight bacteria. We use it because it’s incredibly gentle, deeply hydrating, and backed by science, making it perfect for even the most sensitive skin.
2. Is Muskoka safe for sensitive skin?
Yes. Our formula is dermatologist-tested, pH-balanced, and free from alcohol and harsh chemicals. Every bottle is made with your skin’s natural balance in mind.
3. Can I use it with my current skincare routine?
Absolutely. Muskoka fits seamlessly into any routine. Use it before serums or moisturizers, after cleansing, or anytime your skin needs a refresh.
4. How often should I use the spray?
Use it as often as your skin needs — morning, night, and throughout the day. It’s especially great after workouts, long flights, or time in the sun.
5. What’s the shelf life of Muskoka, and how should I store it?
Unopened, Muskoka has a shelf life of 12 months. Once opened, we recommend using it within 6 months for best results.
To extend its freshness, store your bottle in a cool, dry place, away from direct sunlight and heat. Always keep the cap securely closed when not in use.
Avoid transferring Muskoka into other containers — doing so can expose the formulation to air and contaminants, potentially affecting its purity and reducing its shelf life.
6. Is Muskoka the same as saline spray or micellar water?
No — Muskoka is different.
● Saline sprays hydrate, but don’t support the skin barrier the way HOCl does
● Micellar water cleanses but may leave behind surfactants or film. Muskoka hydrates, balances, and supports repair — all in one clean step.
7. Can I use Muskoka on my body, not just my face?
Absolutely. Muskoka is made for the face, neck, chest, and beyond. Use it wherever your skin needs calm, hydration, or balance. Many customers love it on the back, shoulders, underarms, and legs — especially after workouts, hair removal, or hot days.
8. Do you test on animals?
Never. Muskoka is proudly cruelty-free. We also don’t use any animal-derived ingredients.
9. Do you offer free shipping?
Yes!
● Canada: Free shipping on orders over $100 CAD.
● USA: Free shipping on orders over $75 USD.
● International: Free tracked shipping on orders over $75 USD.
10. Will I have to pay duties or taxes?
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These are the responsibility of the customer and are either collected at checkout or upon delivery.