Terms of Service

Last updated: February 26, 2025
Welcome to Muskoka.
These Terms of Service (“Terms”) outline how you may access and use our website, products,
and services. By visiting or purchasing from themuskokacompany.com (the “Site”), you agree to
these Terms. If you do not agree, we kindly ask that you refrain from using our Site.

1. Overview

This website is operated by Muskoka. Throughout the site, the terms “we,” “us,” and “our” refer
to Muskoka. By accessing or using any part of the Site, you engage in our “Service” and agree
to be bound by these Terms, including our Privacy Policy and Acceptable Use Policy.

2. Using Our Site

To use this Site, you must:
      ● Be at least the age of majority in your province, state, or country
      ● Provide accurate, complete, and current information during checkout or account registration
      ● Not misuse the Site (e.g., no hacking, spam, unlawful use), and agree to follow our Acceptable Use Policy for guidance on acceptable behaviour.

We reserve the right to refuse service, cancel orders, or restrict access if we believe you’ve violated these Terms or are using the Site inappropriately.

3. Products & Orders

All of our products are subject to availability. We may limit quantities, cancel orders, or discontinue products at any time without notice.

Prices may change, but once you place an order, the price you see is the price you’ll pay (plus applicable taxes and shipping). We reserve the right to correct pricing errors even after an order is placed.

You agree to provide current, complete, and accurate purchase and account information so we
can process your orders smoothly.

4. Payments

We accept secure payments through trusted third-party processors. By making a purchase, you authorize us (and our payment providers) to charge your chosen payment method.
All payments must be completed before your order is shipped.

5. Shipping & Delivery

Shipping times are estimates and may vary depending on your location. Once your order leaves our hands, delays caused by couriers or customs are unfortunately out of our control. Please
review our Shipping Policy for full details.

6. Returns & Exchanges

We want you to love your Muskoka experience. Please refer to our Refunds, Returns & Exchanges Policy to understand our approach to returns, refunds, and order issues.

7. Personal Information

Your privacy matters to us. Any personal information you provide is handled according to our Privacy Policy.

8. Intellectual Property

All content on the Site — including text, graphics, logos, packaging, and photography — is owned by Muskoka or our partners. You may not use, copy, or reproduce it without our written
permission.

9. Limitation of Liability

We do our best to ensure everything works as it should. However, we can’t guarantee that the Site will always be free from errors, interruptions, or bugs.
By using our Site and products, you agree that:
         ● We are not liable for any damages or losses related to the use of our Site or products (to the extent permitted by law).
         ● Our products are for external cosmetic use only. Please consult a healthcare provider if you have any concerns or sensitivities.

10. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we’ll update the date at the top of this page. Continued use of the Site means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of Ontario, Canada. Any disputes will be handled in courts located in Ontario, unless local laws require otherwise.

12. Contact Us

If you have any questions or concerns about these Terms, feel free to contact us:
contact@themuskokacompany.com