Privacy Policy

Last updated: February 26, 2025
At Muskoka, we believe in simplicity — in skincare and in the way we handle your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit or make a purchase from themuskokacompany.com (the “Site”) or interact with us in any other way. 

By using our Site or Services, you agree to the practices described here. If you don’t agree with this policy, we kindly ask you not to use the Site.

1. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our business, legal requirements, or how we handle your information. If we make a material change, we’ll update the “Last updated” date at the top and post it right here.

2. What We Collect & Why

Information You Give Us
We collect personal information when you:
      ● Place an order
      ● Sign up for our newsletter
      ● Contact us directly
This may include your:
      ● Name, email, phone number
      ● Billing and shipping address
      ● Order details and payment confirmation
      ● Account login info (if applicable)
      ● Messages you send us (for customer support)
We use this information to:
      ● Fulfill your orders
      ● Process payments
      ● Respond to your inquiries
      ● Keep you updated about your order or our brand
Information We Collect Automatically When you visit our Site, we automatically collect some data to help improve your experience.
This may include:
       ● Device and browser type
       ● IP address
       ● Pages you visit on our Site
       ● How you found us (referrals, search engines, ads)
This helps us improve our services and understand user behaviour. Information From Third Parties We may also get limited information from trusted partners — for example:
        ● WooCommerce (our e-commerce plugin for WordPress) — to manage orders, carts, and transactions
        ● Stripe, PayPal or similar (our payment processors) — to securely handle transactions and payment verification
        ● Mailchimp or similar — for managing email subscriptions and promotional campaigns
        ● Google Analytics or similar — for site traffic analytics and retargeting
        ● Shipping providers — for order fulfillment and tracking

3. How We Use Your Information

We use your data to:
       ● Complete your purchases
       ● Provide customer support
       ● Improve our website and services
       ● Prevent fraud or misuse
       ● Send you occasional updates or promotions (only if you’ve opted in)
You can unsubscribe from our emails at any time by clicking the link at the bottom of any email we send.

4. Sharing Your Information

We never sell your personal information.
We may share data only with trusted service providers that support our operations, such as:
       ● WooCommerce — to manage your order, account, and cart functionality
       ● Payment Processors — to securely process payments
       ● Shipping providers — to fulfill and deliver your order
       ● Email marketing platforms — only if you’ve opted in
       ● Analytics tools — to improve site performance and ads
       ● Security and anti-fraud tools — to detect suspicious activity
       ● Legal authorities — if required by law
These third parties only receive the minimum necessary data to perform their services and are
contractually obligated to keep it confidential.

5. Cookies

Cookies help us personalize your experience and improve site performance. You can control cookies through your browser settings.
To learn more about cookies used by Muskoka, visit our Cookies Policy.

6. How We Protect Your Data

We use SSL encryption, secure servers, and verified third-party services to protect your data. While no system is completely invulnerable, we take every reasonable precaution. We encourage you to keep your password safe and contact us if you suspect unauthorized use of your account.

7. Data Retention

We keep your information only as long as needed:
          ● To fulfill your order
          ● To meet legal obligations
          ● Or until you ask us to delete it (if allowed by law)

8. Your Rights

Depending on where you live, you may have the right to:
         ● Access the information we hold about you
         ● Request corrections or deletions
         ● Opt out of marketing communications
         ● Withdraw consent (where applicable)
To exercise any of these rights, email us at: contact@themuskokacompany.com

9. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you’re a parent and believe your child has shared information with us, please contact us so we can delete it.

10. International Transfers

We’re based in Canada, but your information may be processed in other countries (e.g., by WooCommerce, Stripe, PayPal, international shipping providers, etc). Where applicable, we rely on standard contractual clauses and lawful safeguards to protect your data during cross-border transfers.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data, feel free to reach out: contact@themuskokacompany.com